Contact: info ryanjobs
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THIS SITE WILL BE SOON ON-LINE PLEASE FEEL FREE TO APPLY FOR OUR CURRENT VACANCIES.
Great opportunity to Live and Work in Scotland:
Position is on assignment at the Prestigious Company based neart Glasgow. Full Icompany technical training given.
Relocation Package available (Flights 10 nights Accommodation and Cash)
Career Progression Opportunities with us within CRM/BTO Contact Centre, in Scotland:
Generic CSR Vacancies - Length of Service – 18 (negotiable) months. 40 hours per week salary £14,000 up to £17,000.
Positions are open for candidates who are fully fluent in English and/or one of the following languages – Austrian, Dutch, Flemish (Belgian), Finnish, German, Italian, Swedish, Norwegian or Swiss.
The position: The CSR will be required to work in any area of the Call Centre in order to meet our internal and external customer business needs.
Responsibilities Include:. The job may involve handling inbound and outbound call requests of various types. Committed to Customer service in conjunction with continuous improvements. Acts with a sense of urgency to ensure deadlines are met. Ability to prioritise own workload and work on initiative. Excels in delivering Customer Satisfaction. Continually strives for process simplification. Encourages sharing of knowledge and best practices. Builds relationships across work groups and organisations. Keeps resources focussed on responding to Customer needs. Encourages and serves as a role model for personal and professional growth. Takes ownership of personal development. Ensuring that all work is conducted in accordance with Manpower’s values and standards. Values innovation and is creative. Provides effective solutions to daily issues. Displays a flexible approach as job rotation may be required. Other areas of CRM/BTO business deal with the recording of customer details which are updated on a regular basis but have very little telephone contact with the customer.
The Call Centre conducts business 24 hours a day, 7 days a week. Although only some of the businesses are staffed during those hours, others operate mainly day hours. CSR’s should be flexible, available and willing to work the hours required of them.
Prerequisites Include: Clear and precise communicator with good questioning and listening skills, Use of own initiative, Positive outlook, Commitment to task in hand
Mature responsible attitude, Willingness to accept challenges, Enthusiastic and resourceful. Professional and businesslike, Team player. European speaking nationals must be clear, precise speakers with a good command of their national language and also with good use of grammar and spelling in both written and computing work. The same criteria apply to any other language spoken and fluency in English is essential.
Please call on after 5pm or send your cv to us.
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